Contact us
Last updated: 2026-11-01T05:21:06+00:00
Written records suit us better than conversations that cannot be checked afterwards, so this page carries neither a phone number nor a contact form.
Use [email protected] to flag a text error, a dead link, confusion over privacy or cookies, or a page claiming to be us.
Account, payment and bonus questions
The gaming platform is where this kind of thing gets resolved, not us. Quick questions are best handled through live chat in your account, while documents and formal complaints belong with the platform's own support address. An email sent to us has no power to open accounts, release withdrawals or restore bonuses, as account access is not something we have here.
What to include
- Give us the email registered to your account so the case is traceable.
- The exact date and time, with your time zone.
- Visible problems are best shown with a screenshot.
- Where a payment is involved, the transaction reference.
Provide those four items and a case can typically be checked at once. Without that information, expect the first response to simply request it, adding a day's delay.
Response times
This page does not commit to any particular hour count. How quickly we reply shifts by the hour, and a promise broken at three in the morning does more harm than never promising anything. We work through messages in the order received.
Complaints
If a reply from the platform does not resolve your issue, ask for it in writing and escalate through the operator's complaints procedure. If that is exhausted, the next step is the authority that issued the licence, whose details are published in the platform's footer.
By email we will not ask for a card number, your password or a one-time code. The same goes for anyone claiming to act on our behalf. 18+ only.